{"id":2582,"date":"2021-04-27T09:46:03","date_gmt":"2021-04-27T09:46:03","guid":{"rendered":"http:\/\/epass24.uncleserj.com\/assistance-clients\/"},"modified":"2022-09-19T14:30:21","modified_gmt":"2022-09-19T14:30:21","slug":"assistance-clients","status":"publish","type":"page","link":"https:\/\/epass24.com\/fr\/assistance-clients\/","title":{"rendered":"Assistance clients"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2582\" class=\"elementor elementor-2582 elementor-618\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66aaa548 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66aaa548\" data-element_type=\"section\" id=\"hero\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ca94152 hero-wrapper\" data-id=\"7ca94152\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4619b79 elementor-widget elementor-widget-heading\" data-id=\"4619b79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">Bienvenue \u00e0 notre assistance clients, comment pouvons-nous vous aider ?<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e2a19b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e2a19b8\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e4dab77 inner\" data-id=\"e4dab77\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e57681a elementor-widget elementor-widget-heading\" data-id=\"7e57681a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Redevance inexacte ?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b61642d elementor-widget elementor-widget-text-editor\" data-id=\"1b61642d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: var( --e-global-color-secondary );\">\u00c9tant donn\u00e9 que le syst\u00e8me de redevances routi\u00e8res est compl\u00e8tement automatis\u00e9 et que le passage est enregistr\u00e9 par cam\u00e9ras, il peut arriver que des v\u00e9hicules soient enregistr\u00e9s de mani\u00e8re inexacte. Il peut arriver qu\u2019un code pays ou un num\u00e9ro d\u2019immatriculation ne soit pas juste.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-167ee89 bottom elementor-widget elementor-widget-text-editor\" data-id=\"167ee89\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a class=\"btn btn-primary\" title=\"Demander une v\u00e9rification manuelle\" data-wplink-edit=\"true\"href=\"https:\/\/www.epass24.com\/fr\/appeal\/\">Demander un r\u00e9examen<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1c8a9eed inner\" data-id=\"1c8a9eed\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-224670dd elementor-widget elementor-widget-heading\" data-id=\"224670dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Ce n\u2019est pas mon v\u00e9hicule<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12ca1e9e elementor-widget elementor-widget-text-editor\" data-id=\"12ca1e9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Lorsque nous envoyons une notification \u00e0 un propri\u00e9taire de v\u00e9hicule concernant le paiement d\u2019une redevance routi\u00e8re, nous exploitons les renseignements du registre national des v\u00e9hicules. Il arrive parfois qu\u2019un changement de propri\u00e9taire n\u2019ait pas \u00e9t\u00e9 enregistr\u00e9 \u00e0 temps, ce qui fait que la mauvaise personne re\u00e7oit la requ\u00eate de paiement.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d930991 bottom elementor-widget elementor-widget-text-editor\" data-id=\"d930991\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a class=\"btn btn-primary\" title=\"Un autre propri\u00e9taire du v\u00e9hicule\" href=\"https:\/\/www.epass24.com\/fr\/appeal\/\">Demander un r\u00e9examen<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e9b67c2 has-padding elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e9b67c2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6c778942 min-height border-top-left-radius\" data-id=\"6c778942\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d10b57 overlinkfull elementor-widget elementor-widget-html\" data-id=\"7d10b57\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<a href=\"https:\/\/www.epass24.com\/fr\/debt-collection\/\"><\/a>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1725b0b5 border-top-right-radius\" data-id=\"1725b0b5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e697547 overlink elementor-widget elementor-widget-heading\" data-id=\"2e697547\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-xl\"><a href=\"https:\/\/www.epass24.com\/fr\/debt-collection\/\">Le dossier peut \u00eatre remis au recouvrement de cr\u00e9ances<\/a><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e8a4d09 has-padding elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e8a4d09\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-54506f64 border-bottom-left-radius\" data-id=\"54506f64\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ca92c4c overlink elementor-widget elementor-widget-heading\" data-id=\"2ca92c4c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-xl\"><a href=\"https:\/\/www.epass24.com\/fr\/handling-of-personal-data\/\">Comment nous g\u00e9rons les donn\u00e9es personnelles<\/a><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-783563c8 order min-height border-bottom-right-radius\" data-id=\"783563c8\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f5c76f overlinkfull elementor-widget elementor-widget-html\" data-id=\"5f5c76f\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<a href=\"https:\/\/www.epass24.com\/fr\/handling-of-personal-data\/\"><\/a>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3695199 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3695199\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c6190b1 inner\" data-id=\"c6190b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3eb0e59 elementor-widget elementor-widget-heading\" data-id=\"3eb0e59\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Estimez-vous toujours qu\u2019il y a une erreur quelque part ?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e885b92 mb-0 elementor-widget elementor-widget-text-editor\" data-id=\"e885b92\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-263b0f7 bottom elementor-widget elementor-widget-text-editor\" data-id=\"263b0f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a class=\"btn btn-primary\" href=\"https:\/\/www.epass24.com\/fr\/appeal\/\"><strong>Demander un r\u00e9examen<\/strong><\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8ca24ce inner\" data-id=\"8ca24ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0075f70 elementor-widget elementor-widget-heading\" data-id=\"0075f70\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Assistance clients<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ea3dca elementor-widget elementor-widget-text-editor\" data-id=\"7ea3dca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"d-md-flex justify-content-between\">\n<div class=\"flex-grow-1\">\n<p class=\"d-flex justify-content-between\" style=\"max-width: 350px;\">Lundi-jeudi: <strong>09h00-17h00<\/strong><\/p>\n<p class=\"d-flex justify-content-between\" style=\"max-width: 350px;\">Vendredi: <strong>09h00-16h00<\/strong><\/p>\n<p class=\"d-flex justify-content-between\" style=\"max-width: 350px;\">Samedi et dimanche: <strong>Ferm\u00e9<\/strong><\/p>\n<p class=\"d-flex justify-content-between\" style=\"max-width: 350px;\">Jours f\u00e9ri\u00e9s: <strong>Ferm\u00e9<\/strong><\/p>\n<\/div>\n<div class=\"flex-grow-1 text-md-center\">\n<h5 class=\"mb-0\"><a style=\"color: var(--e-global-color-primary);\" href=\"+46844680000\"><strong>+46 8 44 68 00 00<br \/>\n<\/strong><\/a><\/h5>\n<h5 class=\"mb-3\"><a style=\"color: var(--e-global-color-primary);\" href=\"mailto:fr@epass24.com\"><strong>fr@epass24.com<\/strong><\/a><\/h5>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Bienvenue \u00e0 notre assistance clients, comment pouvons-nous vous aider ? Redevance inexacte ? \u00c9tant donn\u00e9 que le syst\u00e8me de redevances routi\u00e8res est compl\u00e8tement automatis\u00e9 et que le passage est enregistr\u00e9 par cam\u00e9ras, il peut arriver que des v\u00e9hicules soient enregistr\u00e9s de mani\u00e8re inexacte. Il peut arriver qu\u2019un code pays ou un num\u00e9ro d\u2019immatriculation ne soit [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"acf":[],"_links":{"self":[{"href":"https:\/\/epass24.com\/fr\/wp-json\/wp\/v2\/pages\/2582"}],"collection":[{"href":"https:\/\/epass24.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/epass24.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/epass24.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/epass24.com\/fr\/wp-json\/wp\/v2\/comments?post=2582"}],"version-history":[{"count":13,"href":"https:\/\/epass24.com\/fr\/wp-json\/wp\/v2\/pages\/2582\/revisions"}],"predecessor-version":[{"id":5078,"href":"https:\/\/epass24.com\/fr\/wp-json\/wp\/v2\/pages\/2582\/revisions\/5078"}],"wp:attachment":[{"href":"https:\/\/epass24.com\/fr\/wp-json\/wp\/v2\/media?parent=2582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}